Privacy Policy

1. Introduction

CBE CORE SOLUTIONS (“we”, “our”, “us”) operates the mobile applications Factories Cart, Factories Cart Vendor, and Factories Cart Delivery (collectively referred to as the “Services”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services. By using our apps, you agree to the terms outlined in this policy.

2. Information We Collect

We collect only the data necessary to provide and improve our services.

a. Personal Information

Depending on the app you use, we may collect:

1. Name
2. Phone number
3. Email address (if applicable)
4. Delivery address
5. Profile details

b. Business Information (Vendor App)

1. Store name and details
2. Product listings and inventory
3. Transaction and order data

c. Delivery Information (Driver App)

1. Live location data (during active delivery)
2. Delivery history
3. Contact details

d. Usage Data

1. App interactions
2. Device type and OS version
3. Log data (crash reports, performance)

e. Payment Information

We do not store sensitive payment details such as card numbers. Payments are processed securely through third-party payment gateways.

3. How We Use Your Information

We use collected data for the following purposes:

1. To create and manage user accounts
2. To process orders and deliveries
3. To enable vendor and delivery operations
4. To provide customer support
5. To send important notifications (order updates, alerts)
6. To improve app functionality and user experience
7. To ensure security and prevent fraud

4. Location Data Usage

For the Delivery app, and where applicable:

1. Location data is collected only when required (e.g., active delivery)
2. Used for navigation, tracking, and improving delivery efficiency
3. Not collected continuously in the background unless necessary for core functionality

Users can control location permissions through device settings.

5. Data Sharing and Disclosure

We do not sell user data.

We may share limited data only in these cases:

1. With vendors (to fulfill customer orders)
2. With delivery partners (to complete deliveries)
3. With trusted service providers (payment gateways, hosting services)
4. When required by law or legal processes

All third parties are required to maintain data confidentiality.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

1. Secure servers
2. Encrypted data transmission (HTTPS)
3. Access controls

However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain user data only as long as necessary:

1. To provide services
2. To comply with legal obligations
3. To resolve disputes

Users may request deletion of their data (see Section 10).

8. Children’s Privacy

Our apps are not intended for children under the age of 13.

We do not knowingly collect personal data from children.

9. Your Rights

Depending on applicable laws, you may have the right to:

1. Access your data
2. Correct inaccurate data
3. Request deletion of your data
4. Withdraw consent

You can exercise these rights by contacting us.

10. Account Deletion

Users can request account deletion by:

1. Contacting support
2. Using the in-app account deletion option

In-App Account Deletion Steps

To delete your account from the app:

1. Open the app
2. Go to the More tab from the bottom navigation bar
3. Tap on Profile
4. Tap the three dots (⋮) in the top-right corner
5. Select Delete Account
6. Confirm the deletion request

Once confirmed, your account and associated personal data will be deleted or anonymized unless retention is required by law.

11. Third-Party Services

Our apps may use third-party services such as:

1. Payment gateways
2. Analytics tools
3. Cloud hosting

These services have their own privacy policies, and we recommend reviewing them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Users will be notified of significant changes through the app or other communication channels.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us:

Company Name: Factories Cart by CBE CORE SOLUTIONS

Email: support@factoriescart.com

Location: India